Customers

Futurglaze windows Limited holds information about customers to enable us to conduct business. As part of this, we may hold a minimal amount of personal data which may include your name, address, email address and telephone number.

Futurglaze windows Limited is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.

The Data Controller

Futurglaze windows Limited is the data controller. Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Becky Dean has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.

Processing of Personal Data

We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.
The personal data we hold may include your name, address, email address and telephone number.

The legal basis for processing personal data

Legitimate interest is the legal basis we rely on to process your personal data while you are an active customer and if you cease to become an active customer.

Appropriate safeguards to ensure personal data is kept secure
The protection of your data is important to Futurglaze windows Limited. Data is stored in a secure environment within our accounting software and on our in-house servers. Data is protected with the relevant firewalls, encryption, and spam filters.

Physical copies of data are stored in a secure environment with CCTV and multiple access locks.

Data can be exported from our database as a CSV file, typically to enable the information to be used to contact customers by post or by email.

Sharing of personal data

Your data is only disclosed to employees of Futurglaze windows Limited and subcontractors working on our behalf.

We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.

Profiling of personal data

Futurglaze windows Limited does not use your information for data profiling or automated decision making.

How long do we hold personal data?

We retain personal data for as long as a customer is active and for 2 years afterwards unless you ask us to retain your information.

Updating our Privacy Policy

Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 08.01.2021.

Your rights as an individual

It is important that you understand what your rights are as an individual.

  • Right to Erasure.

You may request that Futurglaze windows Limited erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.

Right to request rectification

If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed of the outcome by telephone, email or post.

Subject Access Request

At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

Registering a complaint

If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/

Contacting Futurglaze windows Limited

If you have any queries regarding how your date is held, processed, or shared including activating your right to erasure please contact Becky Dean, Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Futurglaze windows Limited holds information about individuals that may be interested in our products and services. As part of this, we may hold a minimal amount of personal data which may include your name, address, email address and telephone number.

Prospects

Futurglaze windows Limited is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.

The Data Controller

Futurglaze windows Limited is the data controller. Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Becky Dean has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.

How we collect your Personal Data

We collect your personal data when you contact us for information or a quotation via a website enquiry form, email, or telephone.

Processing of Personal Data

We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.

The personal data we hold may include your name, address, business email address and business telephone number.

The legal basis for processing personal data

Legitimate interest is the legal basis we rely on to process your personal data as we may need to provide information you have requested or contact you about our products or services that would be relevant to you in your professional capacity.

How long do we hold personal data?

You will be contacted by telephone or email typically a week to confirm with you that the personal data we hold is accurate and the purpose of the enquiry. If we cannot contact and confirm this with you within a week the data will be stored for 12 months.

If after 12 months we have been unable to confirm your personal data is accurate and the nature of your enquiry, your personal data will be removed from our database.

Sharing of personal data

Your data is only disclosed to employees of Futurglaze windows Limited and subcontractors working on our behalf.

We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.

Profiling of personal data

Futureglaze Windows Limited does not use your information for data profiling or automated decision making.

Updating our Privacy Policy

Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 08.01.2021.

Your rights as an individual

It is important that you understand your rights as an individual.

  • Right to Erasure.

    You may request that Futurglaze windows Limited erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.

  • Right to request rectification

    If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed on the outcome by telephone, email or post.

  • Subject Access Request

    At any point, you have the right to submit a Subject Access Request. Within a month period we will respond to the request made.
    We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

Registering a complaint

If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/

Contacting Futureglaze Limited

If you have any queries regarding how your date is held, processed, or shared including activating your right to erasure please contact Becky Dean, Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Futurglaze windows Limited holds information about individuals that may be interested in our products and services. As part of this, we may hold a minimal amount of personal data which may include your name, address, email address and telephone number.

Business Contacts

Futurglaze windows Limited holds data about businesses operating in the glass and glazing industry, construction and building industry.

The Data Controller

Futurglaze windows Limited is the data controller. Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Becky Dean has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.

Processing of Personal Data

We only process the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.

The personal data we hold may include your name, job title, business email address and business telephone number.

How we collect your Personal Data

We collect your personal data when you contact us for information or a quotation via a website enquiry form, email, or telephone.

The purpose of collecting personal data

The personal data we hold about you is used by us for the purposes of acquiring professional services or products.

How long do we hold personal data?

We retain data for as long as is deemed relevant, then 2 years afterwards unless you ask us to retain your information.

The legal basis for processing personal data

Legitimate interest is the legal basis we rely on to process your personal data. After undertaking a DPIA (Data Protection Impact Assessment) and an LIA (Legitimate Interest Assessment) we concluded that Legitimate Interest would be the most transparent and beneficial legal basis to rely on for the personal data we process.

Appropriate safeguards to ensure personal data is kept secure

The protection of your data is important to Futurglaze windows Limited. Data is stored in a secure environment within our accounting software and on our in-house servers. Data is protected with the relevant firewalls, encryption, and spam filters.

Physical copies of data are stored in a secure environment with CCTV and multiple access locks.

Data can be exported from our database as a CSV file, typically to enable the information to be used to contact customers by post or by email.

Is any data stored or handled outside of the EEA (European Economic Area)?
No, your personal and business data is stored within the EU.

Profiling of personal data

Futurglaze windows Limited does not use your data for data profiling or automated decision making.
We only use the personal data we hold for the purpose of identifying the most appropriate individuals in an organisation to receive marketing and other communications.

Updating our Privacy Policy

Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 08.01.2021.

Your rights as an individual

It is important that you understand what your rights are as an individual.

The personal data processed by Futurglaze windows Limited is used solely for the purpose of identifying the most appropriate individual within a business on our database to receive marketing and other communications.

  • Right to Erasure

    You may request that Futurglaze windows Limited erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.

  • Right to request rectification

    If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed of the outcome by telephone, email or post.

  • Subject Access Request

    At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

Registering a complaint

If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/

Contacting Futurglaze windows Limited

If you have any queries regarding how your date is held, processed, or shared including activating your right to erasure please contact Becky Dean, Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Futurglaze windows Limited holds information about individuals that may be interested in our products and services. As part of this, we may hold a minimal amount of personal data which may include your name, address, email address and telephone number.

Suppliers

Futurglaze windows Limited holds information about suppliers to enable us to conduct business. As part of this we may hold a minimal amount of personal data which may include your name, address, email address and telephone number.
Futurglaze windows Limited is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.

The Data Controller

Futurglaze windows Limited is the data controller. Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Becky Dean has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.

Processing of Personal Data

We only process the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.

The personal data we hold may include your name, job title, email address and telephone number.

The legal basis for processing personal data

Legitimate interest is the legal basis we rely on to process your personal data while you are an active supplier and if you are no longer an active supplier, as we may want to order from you again in the future.

Sharing of personal data

Your data is only disclosed to employees of Futurglaze windows Limited.

We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.

Profiling of personal data

Futurglaze windows Limited does not use your information for data profiling or automated decision making.

Updating our Privacy Policy

Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 08.01.2121.

Your rights as an individual

It is important that you understand what your rights are as an individual;

  • Right to request rectification

    If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed on the outcome by telephone, email or post.

  • Subject Access Request

    At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

Registering a complaint

If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/

Contacting Futurglaze windows Limited

If you have any queries regarding how your date is held, processed, or shared including activating your right to erasure please contact Becky Dean, Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk).